Careers at Bungalow.NET

Dipartimento:

Customer Service

Job Description:

We are looking for a Customer Support Specialist to assist our customers with reservations and problems when using our platform and services. Customer service specialists provide a positive brand experience for existing and potential customers Treating customers with respect is a top concern for a customer service specialist. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding our service users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. Being familiar with LiveChat software is a plus. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team. learning person

Job Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Requirements:

• Fluency in English • Fluency in German (required language) • Experience as a Customer Support Specialist or similar CS role is a plus • Positive, empathetic, driven, collaborative, flexible, and confident • Familiarity with tourism industry is a plus • Experience using LiveChat software and remote support tools is a plus • Excellent communication and problem-solving skills • Patience when handling tough cases • Good verbal and written communication skills • Attention to details • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively

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Dipartimento:

Finanziario

Job Description:

We are looking for a talented Financial Clerk/ Financial Economist to join our team. If you are eager for your next challenge, Bungalow.net is a great place to grow your career. The successful candidate will be responsible for conducting high-level analysis of revenue, credit, expenses and overhead. You will research and analyze financial information to help company make well informed decisions, write reports, and monitor financial movements. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team.

Job Responsibilities:

• Responsible for payments, analysis, reports, feed-back, overview etc •Responsible for RN specific tasks •Preparing and updating overviews •Analyzing financial data •Cost cutting strategies •Budgets and estimations •Paying and handling invoices •Pre-bookkeeping •Administration of accounting documents •Managing house holder accounts •Verifying entries and comparing system reports to balances •Performing regular balance checks, resolving payment discrepancies

Requirements:

•Bachelor's degree in Finance, Accounting, or related field •Relevant experience in corporate finance, financial planning & analysis, investment banking, or other related fields •Strong working knowledge of Excel and financial modeling •Excellent analytical, decision-making, and problem-solving skills •Attention to accuracy and detail required •Creativity •We are looking for someone with a proactive and positive attitude •Can perform tasks by her/his own after training •Proactive •Ability to make decisions •Can easily adapt to our org. culture •Fiscal legislation knowledge (EU countries) •Background in finance (accounts payable & receivable) or accounting is a plus

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Dipartimento:

Amministrazione

Job Description:

Good news !! We are hiring ! We are seeking a motivated candidate to fill the Front Desk Representative position in our young and hardworking team. This is an outstanding opportunity for someone with an outgoing, friendly , proactive attitude. You should be a quick learner , organized and able to multitask. You should also be comfortable communicating directly with our customers .So if you are ready for a new adventure please contact us.

Job Responsibilities:

• Work close with the customer service team and offer them support • Answer all incoming calls and redirect them or keep messages • Change the availability for our properties by adding blockades in the company system • Enter prices according with our commissions • Adjust and add bookings in our system. • Organize and archive documents • Check the mailbox everyday and share the envelope with the right person • Assist new applicants who come into the building to apply for positions, including providing them coffee, pens or Wi-Fi password • At the end of the day check the building and update our security company.

Requirements:

• Proven experience as front desk representative, agent or relevant position • Familiarity with office machines (e.g. printer) • Knowledge of office management • Proficient in English (oral and written) • Excellent knowledge of MS Office (especially Excel and Word) • Strong communication and people skills • Good organizational and multi-tasking abilities • Problem-solving skills • Customer service orientation • Fast learner • Team player • Positive, empathetic, driven, collaborative, flexible, and confident

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Dipartimento:

IT

Job Description:

We are looking for a Network Administrator to maintain a reliable, secure and efficient data communications network. To ensure smooth network activity, the ideal candidate would be able to deploy, configure, manage and track all active network equipment.

Job Responsibilities:

• Fully support, configure, maintain and upgrade corporate networks and in house servers • Install and integrate new server hardware and applications • Keep an eye out for needed updates • Support and administer third-party applications • Ensure network security and connectivity • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses • Set up user accounts, permissions and passwords • Resolve problems reported by end user • Define network policies and procedures • Specify system requirements and design solutions • Research and make recommendations on server system administration • Ensure the full functioning of the IT and telecommunications network as well as the associated services; • Provide the necessary equipment to users in the configuration required by each station; • Provide technical support for servers, network, workstations, printers and for system users within the company; • Make the necessary improvements and updates to the network, systems and equipment in accordance with internal requirements and needs; • Ensure the proper functioning of the telephone system and the access control system;

Requirements:

• Bachelor’s degree in Computer Science, Information Technology or similar field. • Previous work experience as a Network administrator or similar role • Technical studies in automation, electronics, telecommunications or informatics; • Solid knowledge of LAN / WAN technologies and operating systems of network systems and equipment; • Experience with CISCO WAN/LAN Equipment (CCNA or equivalent); • Knowledge of server virtualization (esxi and hyper-v) and maintenance; virtual machine back-up; • Experience in installing / managing / configuring network equipment: routers, switches, wifi access points, firewall management; • Advanced level of English; • Great at organising, prioritising and multitasking • Great communication and relationship skills with a Customer – centric mindset. • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

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Dipartimento:

IT

Job Description:

We are looking for a .NET developer responsible for building .NET applications using ASP.NET MVC and MSSQL Server. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team.

Job Responsibilities:

• Utilize Microsoft's .NET infrastructure to create software solutions • Deploy developments and monitoring uptake by the target audience. • Design, build, and maintain efficient, reusable, and reliable code • Collaborate with coworkers to facilitate the creation of large, complex developments, as required. • Reformulate existing code to ensure adherence to stipulated guidelines. • Checking your code to detect and remedy errors and omissions. • Testing your outputs to ensure that they are in excellent working order. • Ensuring that outputs are visually appealing, user-friendly, and engaging. • Integrate data storage solutions • Help maintain code quality, organization, and automatization • Solve technical problems as requested

Requirements:

• Fluency in English • Degree in Computer science or equivalent • Prior experience as a .NET Developer. • In-depth knowledge of .NET infrastructure. • Experience with MSSQL Server • Experience using ORM tools like Entity Framework or LLBLGenPro • Outstanding analytical, problem-solving, and communication skills. • Experience using JavaScript, jQuery and other JavaScript Frameworks • Excellent organizational and time management skills. • Self-driven, flexible, and innovative.

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Dipartimento:

Marketing

Job Description:

We are looking for a qualified Social media strategist to join our team. You will develop and implement a comprehensive social media strategy to increase our web traffic and our brand awareness. As a Social media strategist, you should have excellent multitasking skills to handle all our social media accounts in a cohesive way. If you have a creative way of thinking and of presenting our brand through multiple social media channels, we would like to make you part of our team. Ultimately, you should be able to ensure our company web presence is aligned with our marketing strategies.

Job Responsibilities:

• Design social media strategies to achieve marketing targets • Manage, create and publish original, high quality content • Administer all company social media accounts ensuring up-to-date content • Liaise with writers and designers to ensure content is informative and appealing • Collaborate with Marketing and Product development teams to create social ‘buzz’ regarding new product launches • Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions) • Prepare weekly and monthly reports on web traffic and ROI • Monitor SEO and user engagement and suggest content optimization • Communicate with industry professionals via social media to create a strong network • Train internal teams to integrate and maintain a cohesive social media strategy • Stay up-to-date with new digital technologies and social media best practices • Collaborate with other members of the marketing team on cross-channel campaigns • Communicate proactively with peers, managers, and leadership on plans, progress, and challenges

Requirements:

• Proven work experience as a Social media strategist or Social media manager • Hands on experience using social media for brand awareness • Understanding of SEO and web traffic metrics • An ability to identify target audience preferences and build content to meet them • Familiarity with web design and publishing • Excellent multitasking skills • Strong written and verbal communication skills • Positive, empathetic, driven, collaborative, flexible, and confident • Ability to work independently while also functioning and contributing as part of a team

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Dipartimento:

Business Development

Job Description:

We are looking to recruit a Partner Network Specialist with great sales/account management and communication skills. The ideal candidate for this role is a hard-working, reliable professional whom we can trust to manage all sales-related activities. Furthermore, they are a smart and interesting person that is able to communicate with different level of positions .

Job Responsibilities:

• Communicates with all departments to inform colleagues about all projects that are underway or to be implemented; • Improving and testing daily the evolution of the market and marketing channels; • Managing the current and future connections of the marketing channels by verifying and adjusting the content, together with the manager of the Customer Service department; • Organizing the daily tasks planned to be managed together with the office manager; • Organizing and scheduling meetings and discussions with partners and channel managers; • Creating and keeping track of the list of problems or new channel and connection and ensuring that this information is shared with the management team; • Keeping clear and up-to-date records on connections and channels, ensuring that all information about them is complete and correct; • A good knowledge of information about XML, API connection, owner connections and any existing and future connections; • A good knowledge of how the system works; • Creating procedures / manuals together with the office manager for each connection or channel; • Daily checking of connections so that they work without problems, together with the office manager; • Monitoring losses, creating reports to facilitate the sharing of this information to the management team, together with the office manager;

Requirements:

• Solid written and verbal communication skills • Punctuality; • Accurate reporting skills; • Professional presentation skills; • Self-learning skills; • Multi-task capabilities, prioritization and efficient time management; • Advanced English; • Flexibility; • Positive attitude; • Experience working in a development role • Ability to travel in order to see clients, explore new markets and attend conventions • Strong leadership skills • A familiarity with the Microsoft Office package

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Dipartimento:

Amministrazione

Job Description:

Are you a proactive problem solver, that is looking for a growth opportunity? We were looking for you. Bungalow.net is looking for a new member to complete our Office Management team for effective and timely administrative support to facilitate our internal organizational operations.

Job Responsibilities:

•Schedule meetings and appointments •Organize the office layout and order stationery and equipment •Maintain the office condition and arrange necessary repairs •Partner with HR to update and maintain office policies as necessary •Organize office operations and procedures •Ensure that all items are invoiced and paid on time •Manage contract and price negotiations with office vendors, service providers and office lease •Manage office G&A budget, ensure accurate and timely reporting •Provide general support to visitors •Assist in the onboarding process for new hires •Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements:

•Proven experience as an Office Manager •Knowledge of Office Administrator responsibilities, systems and procedures •Proficiency in MS Office (MS Excel and MS Outlook, in particular) •Hands on experience with office machines (e.g. fax machines and printers) •Excellent time management skills and ability to multi-task and prioritize work •Attention to detail and problem solving skills •Excellent written and verbal communication skills •Strong organizational and planning skills in a fast-paced environment •A creative mind with an ability to suggest improvements

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Dipartimento:

Finanziario

Job Description:

Job Responsibilities:

•Provide help with tasks related to CS (refunds, deposits, owner payments) •Provide help with administrational work (collecting necessary documents, archive etc) •Smaller and easier tasks for the parks (paying settlements, checks) •Tasks related to accounts receivable and account payable •Administrational work •Paying and handling invoices •Follow-up and analyzing company costs and expenses •Contact with providers •Administration of accounting documents •Receiving documents, verifying their accuracy and recording them in to the accounting program •Ensuring that the payments of invoices are completed within a timely manner and in accordance with our payment terms •Keeping track of transactions •Resolving payment discrepancies

Requirements:

Requirements: •Proactive •Willing to learn •Trustworthy •Flexible •Can be easily trained according to our organizational culture values •Bachelor's degree in Finance, Accounting, or related field

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Dipartimento:

Customer Service

Job Description:

We are looking for a Customer Support Specialist to assist our customers with reservations and problems when using our platform and services. Customer service specialists provide a positive brand experience for existing and potential customers Treating customers with respect is a top concern for a customer service specialist. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding our service users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. Being familiar with LiveChat software is a plus. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team. learning person.

Job Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Requirements:

• Fluency in English • Fluency in German (required language) • Experience as a Customer Support Specialist or similar CS role is a plus • Positive, empathetic, driven, collaborative, flexible, and confident • Familiarity with tourism industry is a plus • Experience using LiveChat software and remote support tools is a plus • Excellent communication and problem-solving skills • Patience when handling tough cases • Good verbal and written communication skills • Attention to details • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively

Applica:

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Dipartimento:

Customer Service

Job Description:

Hou jij ervan om gasten een optimale vakantiebeleving te bezorgen? Dat kan! Reageer nu op deze vacature voor onze afdeling Customer Service! Wij zoeken enthousiaste studenten voor een stage van 5 maanden. Een onvergetelijke vakantie begint en eindigt bij jou als één van onze medewerkers. Je ben het aanspreekpunt van onze gasten, zorgt dat zij alle informatie krijgen die ze nodig hebben en staat onze gasten bij met raad en daad voor alle mogelijke vragen voor, tijdens en na hun verblijf. Samen met je enthousiaste collega’s.

Job Responsibilities:

* Maak je boekingen en reserveringen voor onze accommodaties. * Beantwoorden van vragen en weet je elke situatie waar onze gasten tegenaan lopen op te lossen. Sta je de gasten met raad en daad bij. * Luister je naar de op- en aanmerkingen van onze gasten en zet je deze om in voorstellen voor acties. Dat geldt ook voor verbeterpunten die jij zelf signaleert. * Speel je in op de behoefte van onze gasten. Daar waar het kan stimuleer je verkopen.

Requirements:

* Goede schrijf- en spreekvaardigheid van de Nederlandse en Engelse taal * Mondelinge kennis van een extra vreemde taal; als Duits, Frans, Spaans, etc. * Oplossend gericht denken * Makkelijk telefonisch, per e-mail en chat gasten, eigenaren en partners te woord staan

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