Careers at Bungalow.NET

Waarom bij ons werken

 

   Werken bij Bungalow.net gaat veel verder dan alleen een baan. We geloven graag dat ons bedrijf ons tweede thuis is en ons team onze tweede familie. Door bij ons bedrijf te werken, heb je nieuwe interessante kansen om je nieuwsgierigheid en verlangens na te jagen en natuurlijk, als je van reizen houdt, is dit de ideale plek voor jou. Het is erg belangrijk voor ons om iedereen een gastvrije, vriendelijke en ontspannende werkomgeving te bieden, zodat elke medewerker zich volledige potentieel bereikt.

   Bungalow.net is ontstaan rond het idee om de wereld te veranderen. Ons bedrijf promoot uitstapjes op vakantieparken waar je kunt genieten van de rust en de natuur terwijl je onderweg bent. We stellen het milieu altijd voorop, om zo lang en zo veel mogelijk van het leven en reizen te kunnen genieten. Precies om deze reden hebben we ervoor gekozen om mee te doen aan een campagne voor het planten van bomen en we moedigen iedereen aan om hetzelfde te doen.

   Doe mee, samen kunnen we iets veranderen.

Open positions

Targu Mures (RO)

Customer support - German language

Afdeling:

Customer Service

Job Description:

We are looking for a Customer Support Specialist to assist our customers with reservations and problems when using our platform and services. Customer service specialists provide a positive brand experience for existing and potential customers Treating customers with respect is a top concern for a customer service specialist. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding our service users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. Being familiar with LiveChat software is a plus. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team. learning person

Job Responsabilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Requirements:

• Fluency in English • Fluency in German (required language) • Experience as a Customer Support Specialist or similar CS role is a plus • Positive, empathetic, driven, collaborative, flexible, and confident • Familiarity with tourism industry is a plus • Experience using LiveChat software and remote support tools is a plus • Excellent communication and problem-solving skills • Patience when handling tough cases • Good verbal and written communication skills • Attention to details • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively

Toepassen:

Financial Analyst

Afdeling:

Financieel

Job Description:

We are looking for a talented Financial Analyst to join our team. If you are eager for your next challenge, Bungalow.net is a great place to grow your career. The successful candidate will be responsible for conducting high-level analysis of revenue, credit, expenses and overhead. You will research and analyze financial information to help company make well informed decisions, write reports, and monitor financial movements. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team.

Job Responsabilities:

• Consolidate and analyze financial data (budgets, income statement forecasts etc) considering company’s goals and financial standing • Provide creative alternatives and recommendations to reduce costs and improve financial performance • Assemble and summarize data to structure sophisticated reports on financial status and risks • Conduct business studies on past, future and comparative performance and develop forecast models • Manage the general ledger and devote time to risk management, especially with regard to accounts receivable • Prepare financial reports with reliable conclusions that management can use to implement more effective operational strategies • Identify trends, advise company, and recommend actions to a senior financial analyst based on sound analysis • Track and determine financial status by analyzing actual results in comparison with forecasts • Reconcile transactions by comparing and correcting data • Gain and update job knowledge to remain informed about novelty in the field • Consult with management to guide and influence long term and strategic decision making within the broadest scope • Drive process improvement and policy development initiatives that impact the function

Requirements:

• Bachelor's degree in Finance, Accounting, or related field • Relevant experience in corporate finance, financial planning & analysis, investment banking, or other related fields • Strong working knowledge of Excel and financial modeling • Excellent analytical, decision-making, and problem-solving skills • Attention to accuracy and detail required • Proactive and positive attitude

Toepassen:

Data Analyst

Afdeling:

Marketing

Job Description:

We are looking for a passionate Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions. As a Data Analyst you will conduct full lifecycle analysis to include requirements, activities and design. You will develop analysis and report capabilities. As well as that, will monitor performance and quality control plans to identify improvements. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team.

Job Responsabilities:

• Work closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers • Interpret data, analyze results using statistical techniques and provide ongoing reports • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality • Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources • Acquire data from primary or secondary data sources and maintain databases/data systems • Identify, analyze, and interpret trends or patterns in complex data sets • Work with management to prioritize business and information needs • Locate and define new process improvement opportunities • Collecting and analyzing customer, marketing, and web behavioral data. • Testing campaigns, analyzing key metrics, and identifying opportunities to increase campaign performance. • Developing and presenting learnings from your analyses, including actionable insights and recommendations. • Developing digital campaign and web measurement strategies. • Creating dashboards, data visualizations, and campaign and website performance reports. • Monitoring and analyzing digital media and marketing trends. • Communicating and presenting to colleagues, senior managers, and clients.

Requirements:

• Proven analytic skills, including mining, evaluation, analysis, and visualization • Proven working experience as a Data Analyst or Marketing data analyst • Technical writing experience in relevant areas, including queries, reports, and presentations • Technical expertise regarding data models, database design development, data mining and segmentation techniques • Ability and desire to learn quickly and troubleshoot problems • Ability to work independently while also functioning and contributing as part of a team • Bachelor's degree in Marketing or a related field. • Deep knowledge of digital marketing across social, display, and programmatic platforms. • Strong analytical and strategic thinking skills. • Ability to make data-driven decisions. • Excellent interpersonal and collaboration skills. • Strong communication and presentation skills.

Toepassen:

Social Media Strategist

Afdeling:

Marketing

Job Description:

We are looking for a qualified Social media strategist to join our team. You will develop and implement a comprehensive social media strategy to increase our web traffic and our brand awareness. As a Social media strategist, you should have excellent multitasking skills to handle all our social media accounts in a cohesive way. If you have a creative way of thinking and of presenting our brand through multiple social media channels, we would like to make you part of our team. Ultimately, you should be able to ensure our company web presence is aligned with our marketing strategies.

Job Responsabilities:

• Design social media strategies to achieve marketing targets • Manage, create and publish original, high quality content • Administer all company social media accounts ensuring up-to-date content • Liaise with writers and designers to ensure content is informative and appealing • Collaborate with Marketing and Product development teams to create social ‘buzz’ regarding new product launches • Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions) • Prepare weekly and monthly reports on web traffic and ROI • Monitor SEO and user engagement and suggest content optimization • Communicate with industry professionals via social media to create a strong network • Train internal teams to integrate and maintain a cohesive social media strategy • Stay up-to-date with new digital technologies and social media best practices • Collaborate with other members of the marketing team on cross-channel campaigns • Communicate proactively with peers, managers, and leadership on plans, progress, and challenges

Requirements:

• Proven work experience as a Social media strategist or Social media manager • Hands on experience using social media for brand awareness • Understanding of SEO and web traffic metrics • An ability to identify target audience preferences and build content to meet them • Familiarity with web design and publishing • Excellent multitasking skills • Strong written and verbal communication skills • Positive, empathetic, driven, collaborative, flexible, and confident • Ability to work independently while also functioning and contributing as part of a team

Toepassen:

Office Manager

Afdeling:

Administratie

Job Description:

Are you a proactive problem solver, that is looking for a growth opportunity? We were looking for you. Bungalow.net is looking for a new member to complete our Office Management team for effective and timely administrative support to facilitate our internal organizational operations.

Job Responsabilities:

•Schedule meetings and appointments •Organize the office layout and order stationery and equipment •Maintain the office condition and arrange necessary repairs •Partner with HR to update and maintain office policies as necessary •Organize office operations and procedures •Ensure that all items are invoiced and paid on time •Manage contract and price negotiations with office vendors, service providers and office lease •Manage office G&A budget, ensure accurate and timely reporting •Provide general support to visitors •Assist in the onboarding process for new hires •Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements:

•Proven experience as an Office Manager •Knowledge of Office Administrator responsibilities, systems and procedures •Proficiency in MS Office (MS Excel and MS Outlook, in particular) •Hands on experience with office machines (e.g. fax machines and printers) •Excellent time management skills and ability to multi-task and prioritize work •Attention to detail and problem solving skills •Excellent written and verbal communication skills •Strong organizational and planning skills in a fast-paced environment •A creative mind with an ability to suggest improvements

Toepassen:

What we offer

Genereuze vakantie: 26 dagen / jaar

Lunch tickets

Privé levens- en ziektekostenverzekering

Ontwikkelingsprogramma voor medewerkers en cross-training

Flexibel rooster

Werknemerskorting bij boeking bij Bungalow.Net

Teambuilding, evenementen en coaching

Bedrijfsbibliotheek

7 Kaart

Kantoormassage

Koffie en theehoek

Vergoeding van studiekosten

Zwolle (NL)

Customer support - German

Afdeling:

Customer Service

Job Description:

We are looking for a Customer Support Specialist to assist our customers with reservations and problems when using our platform and services. Customer service specialists provide a positive brand experience for existing and potential customers Treating customers with respect is a top concern for a customer service specialist. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding our service users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. Being familiar with LiveChat software is a plus. We are looking for someone excited to learn and grow as a member of a hardworking and supportive team. learning person.

Job Responsabilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Requirements:

• Fluency in English • Fluency in German (required language) • Experience as a Customer Support Specialist or similar CS role is a plus • Positive, empathetic, driven, collaborative, flexible, and confident • Familiarity with tourism industry is a plus • Experience using LiveChat software and remote support tools is a plus • Excellent communication and problem-solving skills • Patience when handling tough cases • Good verbal and written communication skills • Attention to details • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively

Toepassen:

What we offer

24 vakantiedagen per jaar op basis van een fulltime contract

Vakantiegeld

Werknemerskorting bij boeking bij Bungalow.Net

Koffie en theehoek

Ontwikkelingsprogramma voor medewerkers en cross-training

Teambuilding, evenementen en coaching