Careers at Bungalow.Net

Why work with us

 

   Working at Bungalow.net, goes far beyond just simply having a job. We like to believe that our company is our second home, and our team our second family. By working at our company, you have new interesting opportunities to pursue your curiosity, desires and of course, if you love to travel, this is the ideal place for you. It is very important for us to offer everyone a welcoming, friendly and relaxing work environment, so that each employee reaches their full potential.

   Bungalow.net has been created around the idea of making a change in the world. Our company promotes trips in holiday parks where you can enjoy the peace and quiet, experiencing true nature along the way. We always put the environment first, in order to be able to enjoy life and travel as long and as much as possible. For this exact reason we have chosen to join a tree planting campaign and we encourage everyone to do the same.

   Join us! Together we can make a change.

Vacancies

Targu Mures (RO)

Customer support - German language

Department:

Customer Service

Job Description:

We are looking for a Customer Support Specialist to assist our customers with reservations and problems when using our platform and services.
Customer service specialists provide a positive brand experience for existing and potential customers Treating customers with respect is a top concern for a customer service specialist.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding our service users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. Being familiar with LiveChat software is a plus.
We are looking for someone excited to learn and grow as a member of a hardworking and supportive team.

Job Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Fluency in English
• Fluency in German (required language)
• Experience as a Customer Support Specialist or similar CS role is a plus
• Positive, empathetic, driven, collaborative, flexible, and confident
• Familiarity with tourism industry is a plus
• Experience using LiveChat software and remote support tools is a plus
• Excellent communication and problem-solving skills
• Patience when handling tough cases
• Good verbal and written communication skills
• Attention to details
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Apply:

Social Media Strategist

Department:

Marketing

Job Description:

We are looking for a qualified Social media strategist to join our team. You will develop and implement a comprehensive social media strategy to increase our web traffic and our brand awareness.
As a Social media strategist, you should have excellent multitasking skills to handle all our social media accounts in a cohesive way. If you have a creative way of thinking and of presenting our brand through multiple social media channels, we would like to make you part of our team.
Ultimately, you should be able to ensure our company web presence is aligned with our marketing strategies.

Job Responsibilities:

• Design social media strategies to achieve marketing targets
• Manage, create and publish original, high quality content
• Administer all company social media accounts ensuring up-to-date content
• Liaise with writers and designers to ensure content is informative and appealing
• Collaborate with Marketing and Product development teams to create social ‘buzz’ regarding new product launches
• Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions)
• Prepare weekly and monthly reports on web traffic and ROI
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals via social media to create a strong network
• Train internal teams to integrate and maintain a cohesive social media strategy
• Stay up-to-date with new digital technologies and social media best practices
• Collaborate with other members of the marketing team on cross-channel campaigns
• Communicate proactively with peers, managers, and leadership on plans, progress, and challenges

Requirements:

• Proven work experience as a Social media strategist or Social media manager
• Hands on experience using social media for brand awareness
• Understanding of SEO and web traffic metrics
• An ability to identify target audience preferences and build content to meet them
• Familiarity with web design and publishing
• Excellent multitasking skills
• Strong written and verbal communication skills
• Positive, empathetic, driven, collaborative, flexible, and confident
• Ability to work independently while also functioning and contributing as part of a team

Apply:

Office Manager

Department:

Administration

Job Description:

Are you a proactive problem solver, that is looking for a growth opportunity? We were looking for you. Bungalow.net is looking for a new member to complete our Office Management team for effective and timely administrative support to facilitate our internal organizational operations.

Job Responsibilities:

•Schedule meetings and appointments
•Organize the office layout and order stationery and equipment
•Maintain the office condition and arrange necessary repairs
•Partner with HR to update and maintain office policies as necessary
•Organize office operations and procedures
•Ensure that all items are invoiced and paid on time
•Manage contract and price negotiations with office vendors, service providers and office lease
•Manage office G&A budget, ensure accurate and timely reporting
•Provide general support to visitors
•Assist in the onboarding process for new hires
•Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements:

•Proven experience as an Office Manager
•Knowledge of Office Administrator responsibilities, systems and procedures
•Proficiency in MS Office (MS Excel and MS Outlook, in particular)
•Hands on experience with office machines (e.g. fax machines and printers)
•Excellent time management skills and ability to multi-task and prioritize work
•Attention to detail and problem solving skills
•Excellent written and verbal communication skills
•Strong organizational and planning skills in a fast-paced environment
•A creative mind with an ability to suggest improvements

Apply:

Personal Assistant

Department:

Administration

Job Description:

We are looking for a responsible Personal Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to manager’s working life and communication. Responsibilities typically include: acting as a first point of contact: dealing with correspondence and phone calls. managing diaries and organizing meetings and appointments, often controlling access to the manager/executive. booking and arranging travel, transport and accommodation.

Job Responsibilities:

• Act as the point of contact between the manager and internal/external clients
• Handle requests and queries appropriately
• Take dictation and minutes
• Produce reports, presentations and briefs
• Devise and maintain office filing system
• Acting as a first point of contact: dealing with correspondence and phone calls.
• Managing diaries and organizing meetings and appointments.
• Booking and arranging travel, transport and accommodation.
• Organizing events and conferences.
• Reminding the manager/executive of important tasks and deadlines.
• Typing, compiling and preparing reports, presentations and correspondence.
• Managing databases and filing systems.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers and clients.
• Collating and filing expenses.
• Conducting research on behalf of the manager.
• Organizing the manager’s personal commitments including travel

Requirements:

• Proven work experience as a Personal Assistant
• Knowledge of office management systems and procedures
• MS Office and English proficiency
• Outstanding organizational and time management skills
• Up-to-date with latest office gadgets and applications
• Ability to multitask and prioritize daily workload
• Excellent verbal and written communications skills
• Discretion and confidentiality
• PA diploma or certification would be considered an advantage
• Flexibility to travel (50%-60% of time)
• Driving License

Apply:

What we offer

Generous vacation: 26 days/year

Food tickets

Private life & medical insurance

Employee development program & cross-training

Flexible schedule

Employee discount for booking at Bungalow.Net

Team Bonding Events & Retreats

Company library

7 Card

Office massage

Coffee/tea corner

Tuition reimbursement

Vallée les Etoiles (Blaimont, BE)

Assistant parc manager

Department:

Management

Job Description:

For our park Vallée Les Etoiles in the Belgian Ardennes, we are looking for an enthusiastic candidate for the position of:

ASSISTANT PARKMANAGER (fulltime)

Main objective of the job: The assistant park manager supervises the progress of the activities in the park in the absence of the park manager.

Reports to: Park Manager The position is intended, upon proven suitability, to eventually grow into the position of park manager.

Job Responsibilities:

The position includes the following responsibilities:
• Supporting daily operational tasks
• Attending daily/weekly meetings/departmental consultations
• Producing task lists and execution control
• Quality checks
• Helping out in departments as needed
• Ensuring correct daily reports and feedback
As DUTY-manager: he/she manages the reception, housekeeping, technical and administration departments; works closely with the manager of the park's catering facilities

Requirements:

Candidates who apply for this position has to meet at least the following job requirements:
• Bachelor degree in Recreation or Hotel Management
• Extensive experience in the hospitality industry at managerial level
• Friendly appearance
• Knowledge in word and writing of the French, Dutch and English language is an absolute requirement
• Jack-of-all-trades and problem solver
• Affinity and insight into (financial) reports

Apply:

Front Office Stagiaire

Department:

FrontOffice

Job Description:

Do you like to provide guests with an optimal holiday experience? Apply now for an awesome Front Office internship at Parc Vallée les Etoiles! We are looking for enthusiastic students for an internship of at least 5 months or 640 hours.
An unforgettable holiday starts and ends with you as one of our employees. You are the point of contact for our guests, ensure that they receive all the information they need and assist our guests with advice and assistance with all possible questions before, during and after their stay. Together with your enthusiastic colleagues.

Job Responsibilities:

• Make bookings and reservations for our accommodations.
• Answering questions and to know how to solve every situation our guests encounter. Assist the guests with advice and assistance.
• Listen to the comments and reviews of our guests and convert them into proposals for actions. This also applies to points for improvement that you yourself identify.
• Respond to the needs of our guests. Where possible, you stimulate sales.

Requirements:

• Good writing and speaking skills in Dutch and English
• Knowledge of an additional foreign language; as German, French, etc.
• Solution focused thinking
• Easy to communicate with guests and owners by phone and e-mail

Apply:

What we offer

Generous vacation: 24 days/year

Vacation money

Employee discount for booking at Bungalow.Net

Coffee/tea corner

Employee development program & cross-training

Team Bonding Events & Retreats

Parc Maasresidence Thorn (NL)

Open Vacancy

Department:

FrontOffice

Job Description:

We are regularly looking for enthusiastic colleagues who can strengthen our team. Sometimes for shorter, but sometimes also for longer periods.

If your vacancy is not online, we may still be looking for you!

Add your application letter and curriculum vitea and you might join our team!

Job Responsibilities:

Requirements:

Apply:

Front Office employee (PT/FT)

Department:

FrontOffice

Job Description:

Organization:
The receptionist works alone or with several colleagues on rotating shifts. He/She falls under the responsible receptionist or head of reception. The administrative work is computerized or not. The receptionist gives operational instructions to e.g. cleaning service, restaurant and recreation department

Objective:
Reception of guests, check-in/check-out, information, rental of bungalows, apartments, hotel rooms, reservations. In addition, administrative tasks and communication via telephone, chat, e-mail and the like.

Job Responsibilities:

The reception department is responsible for the reception, smooth running of the stay and departure of guests.
The receptionist,
- Welcomes guests, provides necessary information and takes care of the administration for check-in, hands over the bungalow/room key or card and measures the guests' orientation on the park.
- Informs guests about places of interest, supermarkets, restaurants, museums, events, public transport etc. and solves problems or complaints and is constantly attentive to the needs of the guests.
- Handles administration, collects and checks payments.
- Supervises incoming and outgoing guests, signals unwanted guests.
- Operates the telephone (switchboard).
- Administers all rental documents, makes checklists, does accounting and archives the documents.
- Communicates and reports to the responsible persons and colleagues the state of affairs (e.g. transfer of change of shift)
- Takes care of (e-mail) correspondence, sends documentation and passes on messages.
- Operates the telephone, provides information, registers reservations, writes messages, answers e-mail and questions from guests at the reception desk
- Ensures that the reception desk and the immediate surroundings are tidy and clean

Requirements:

- At least 3 years' experience in a similar position
- Experience knowledge of telephone system operation required, as well as general knowledge of the organization.
- Administrative knowledge required, including knowledge of Word and of Outlook.
- To perform administrative/secretarial tasks, knowledge of the Dutch language is required as well as verbal and written knowledge of the English and German languages.
- Independence :The receptionist works independently within the applicable guidelines and procedures. The receptionist independently solves practical problems that may arise.
- Social skills: The daily frequent contact with very diverse people requires good social skills. Ability to express oneself Verbal expression is required for handling telephone calls and receiving visitors.
- Attention is required because the work is done in a hectic environment, where there are regularly more cases or persons requiring attention at the same time.

Apply:

1st Receptionist / Head of Reception

Department:

FrontOffice

Job Description:

As Head of Reception you and your team are responsible for providing the best possible service to our guests. You will take care of the daily operations of the front office, including day and night reception, reservations, guest services, security supervision and key management.

Job Responsibilities:

Duties include:
- Leading the reception team
- Supervising the hospitality and guest-friendliness of the department
- Handling complaints
- Coordinating/arranging the execution of activities in the Front Office & Reservations
- In cooperation with the head of housekeeping coordinating the cleaning of the park
- Conducting assessment interviews and coaching and guiding team members
- Identifying and making proposals for possible improvements within the department and implementing them.

Requirements:

You fit in well in a challenging and varied job with a working atmosphere where teamwork and a high level of service are paramount. You are willing to roll up your sleeves and your focus is on quality and guest-orientation.
Furthermore we ask:
- A completed hospitality education
- Experience in a vacation park or 4* hotel
- Minimum of 1 to 2 years of experience as a manager
- Good organizational skills
- Flexible attitude and employability
- Hands-on mentality
- Strong communication and convincing skills
- Command of at least the languages Dutch, German and English
- Representative appearance and hospitable attitude
- Stress resistant and has a high degree of accuracy.
- Knowledge of reservation system is an advantage
- High degree of responsibility
- You are available full time, including weekends and during vacations

Apply:

What we offer

Generous vacation: 24 days/year

Vacation money

Employee discount for booking at Bungalow.Net

Coffee/tea corner

Employee development program & cross-training

Team Bonding Events & Retreats

Bungalow.Net Holidays (Vosselaar, BE)

Customer support - German language

Department:

Customer Service

Job Description:

We are looking for a Customer Support Specialist to assist our customers with reservations and problems when using our platform and services.
Customer service specialists provide a positive brand experience for existing and potential customers Treating customers with respect is a top concern for a customer service specialist.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding our service users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. Being familiar with LiveChat software is a plus.
We are looking for someone excited to learn and grow as a member of a hardworking and supportive team.

Job Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Fluency in English
• Fluency in German (required language)
• Experience as a Customer Support Specialist or similar CS role is a plus
• Positive, empathetic, driven, collaborative, flexible, and confident
• Familiarity with tourism industry is a plus
• Experience using LiveChat software and remote support tools is a plus
• Excellent communication and problem-solving skills
• Patience when handling tough cases
• Good verbal and written communication skills
• Attention to details
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Apply:

Office Manager

Department:

Administration

Job Description:

Are you a proactive problem solver, that is looking for a growth opportunity? We were looking for you. Bungalow.net is looking for a new member to complete our Office Management team for effective and timely administrative support to facilitate our internal organizational operations.

Job Responsibilities:

•Schedule meetings and appointments
•Organize the office layout and order stationery and equipment
•Maintain the office condition and arrange necessary repairs
•Partner with HR to update and maintain office policies as necessary
•Organize office operations and procedures
•Ensure that all items are invoiced and paid on time
•Manage contract and price negotiations with office vendors, service providers and office lease
•Manage office G&A budget, ensure accurate and timely reporting
•Provide general support to visitors
•Assist in the onboarding process for new hires
•Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements:

•Proven experience as an Office Manager
•Knowledge of Office Administrator responsibilities, systems and procedures
•Proficiency in MS Office (MS Excel and MS Outlook, in particular)
•Hands on experience with office machines (e.g. fax machines and printers)
•Excellent time management skills and ability to multi-task and prioritize work
•Attention to detail and problem solving skills
•Excellent written and verbal communication skills
•Strong organizational and planning skills in a fast-paced environment
•A creative mind with an ability to suggest improvements

Apply:

Customer Service - Dutch

Department:

Customer Service

Job Description:

We are looking for a Customer Support Specialist to assist our customers with reservations and problems when using our platform and services.
Customer service specialists provide a positive brand experience for existing and potential customers Treating customers with respect is a top concern for a customer service specialist.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding our service users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. Being familiar with LiveChat software is a plus.
We are looking for someone excited to learn and grow as a member of a hardworking and supportive team.

Job Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Fluency in English
• Fluency in Dutch(required language)
• Experience as a Customer Support Specialist or similar CS role is a plus
• Positive, empathetic, driven, collaborative, flexible, and confident
• Familiarity with tourism industry is a plus
• Experience using LiveChat software and remote support tools is a plus
• Excellent communication and problem-solving skills
• Patience when handling tough cases
• Good verbal and written communication skills
• Attention to details
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Apply:

What we offer

Generous vacation: 20 days/year

Vacation money

Employee discount for booking at Bungalow.Net

Coffee/tea corner

Employee development program & cross-training

Team Bonding Events & Retreats